EBENAI AGENCY

Refunds and cancellation

Last updated: 1 October 2026

本頁內容以英文版本為準。如需中文說明，歡迎聯絡我們。

We want you to know exactly where you stand before you pay.

1. Before you pay

Before the quote, we can send you a private link to preview your future homepage. It is free, with no obligation. The preview remains our work until you order the website: please do not copy or reuse it. Preview links are removed after 30 days.

2. The deposit (50%)

• If you cancel before we have started working on your project, we refund the deposit in full.
• Once work has started, the deposit is not refundable, because it pays for the design and development already done.

3. The balance (50%)

The balance is due once you have approved the website (or once it is treated as approved, as explained in our terms of service), before it goes live. The website is published only after the balance is paid.

4. If we cannot deliver

If we are unable to deliver the project described in your quote, we refund the amounts you paid for the work we did not deliver.

5. Monthly maintenance and hosting

You can cancel monthly maintenance at any time. It stops at the end of the month already paid, and that month is not refunded. Yearly hosting can be cancelled before the renewal date. Once renewed, the current year is not refunded.

6. How to ask for a refund or cancel

Write to contact@ebenai.ai or send us a WhatsApp message at +852 6394 9452. We reply within 3 business days. Approved refunds are sent back to the original payment method within 10 business days.

7. Disputes

If something goes wrong, please contact us first so we can fix it together. Card payment disputes are also handled under Stripe's and your card issuer's rules.

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